Our Approach to Your Privacy
KingExch9 (also written as King Exchange, "we", "our" or "us") operates the website kingexch9.live along with a WhatsApp-based service that issues and manages betting IDs for Indian cricket fans. Because the entire onboarding happens inside a chat, we handle far less personal data than a typical gambling website: there is no signup form, no password database of our own, and no document-upload step for a standard player ID. This policy sets out precisely what we do receive, why we need it, how it is protected, and what control you keep over it. It takes effect on 9 July 2026 and covers every visitor to kingexch9.live and every player who messages our support desk.
1. Information We Collect
Details you send us on WhatsApp
The moment you tap a green button on this site and a chat opens, WhatsApp shows us your phone number and the display name attached to it. Anything you then type — the ID you are requesting, your preferred deposit method, screenshots of payment confirmations — becomes part of that conversation thread. We only ever see what you choose to send; we cannot browse your contacts, your other chats or your phone.
Payment references
To credit a deposit or release a withdrawal we need a way to match money to your account. That usually means a UPI transaction reference, the UPI handle or bank account where winnings should land, and the amount involved. Our team will never request your card PIN, net-banking password or a one-time password (OTP) — anyone demanding those is not us, and you should end the chat immediately.
Click analytics
When you press a WhatsApp button anywhere on kingexch9.live, a small event is written to our Google Firebase database. It records the page you were on, the time, your rough location (city or region estimated from your IP address), your device category (mobile or desktop), screen size, browser user-agent string and the page that referred you. We use this to learn which pages genuinely bring players to us and to spot bot traffic. It is measurement data, not a profile — we do not merge it with your chat identity.
2. How We Use Your Information
- Creating your KingExch9 ID and delivering the login credentials back to you in the same chat.
- Matching deposits to the correct wallet and paying withdrawals to the account you registered.
- Answering support questions around the clock and settling payment disputes using evidence from the thread.
- Detecting fraud patterns — duplicate accounts, chargeback attempts and scripted click floods.
- Understanding which parts of this site work well, so we improve pages instead of buying intrusive ads.
3. What We Never Do
- We never sell, rent or trade your phone number or any other personal detail. Not to advertisers, not to other betting operators, not to data brokers.
- We never blast promotional spam at your WhatsApp number. Messages from us relate to your account, your transactions or a question you asked.
- We never demand Aadhaar, PAN cards, selfies or identity documents for a normal player ID.
- We never place advertising trackers, remarketing pixels or social-media beacons on this website.
4. Data Security
Analytics events live in Google Firebase, which encrypts data in transit and at rest and restricts access through authenticated rules. WhatsApp conversations are protected by the end-to-end encryption Meta builds into the app itself. Account and transaction records on the gaming panel sit on access-controlled infrastructure, and only the small support team that actually needs a record to serve you can open it. No system on earth is unbreakable, but by collecting little we also hold little that could ever leak — the safest data is the data that was never gathered.
5. Cookies & Local Storage
kingexch9.live sets no advertising or cross-site tracking cookies. The only thing this site may write to your browser is a short-lived localStorage or session flag whose sole job is to stop the same button tap being counted twice in our analytics during a single visit. You can clear it any time from your browser settings and the site keeps working exactly the same. Because we run no consent-gated ad tech, you will not find a cookie banner here — there is simply nothing to consent to.
6. Third-Party Services
Three categories of outside services touch your data, each governed by its own privacy terms:
- WhatsApp (Meta Platforms): carries every conversation between you and our team. Meta's own privacy policy governs message metadata on their side.
- Google Firebase: stores our button-click analytics and the routing configuration that decides which support number your chat opens with.
- Payment apps and banks: when you pay by UPI or bank transfer, the app you choose (Google Pay, PhonePe, Paytm or your bank) processes that transaction under its own terms; we only see the reference you share with us.
We deliberately keep this list short. Fewer vendors means fewer places your information can travel.
7. How Long We Keep Data
Chat threads and transaction references are retained while your ID stays active and for a reasonable window afterwards, so a disputed withdrawal or a wrongly-credited deposit can still be investigated with proof. Aggregated analytics are kept for trend analysis, while the underlying raw click events are purged periodically. If you ask us to erase your history (see the next section), we remove it unless an open payment dispute requires a specific record to be held slightly longer.
8. Your Rights & Choices
You stay in charge of your information. At any time you can message the support desk and ask us to:
- tell you what records we hold linked to your number;
- correct a wrong detail, such as an outdated withdrawal account;
- delete your chat history and close your ID permanently;
- stop contacting you altogether — blocking our number inside WhatsApp achieves the same instantly.
Requests are handled by the same human team that manages IDs, normally within hours rather than the 30-day window larger platforms quote.
9. Age Restriction — Strictly 18+
KingExch9 services are meant only for adults aged 18 years or older. We do not knowingly create IDs for minors or hold data about them; if we discover an account belongs to someone underage, it is closed and its records removed. Parents or guardians who believe a minor has contacted us should reach out so we can act quickly. Please also read our Responsible Gaming commitments — privacy and player safety go hand in hand.
10. Changes to This Policy
If our practices change — a new analytics tool, a different retention window — we will rewrite the relevant section and update the effective date shown at the top of this page. Meaningful changes are also mentioned to active players in chat. Continuing to use kingexch9.live or our WhatsApp service after an update means you accept the revised version.
11. Contact Us
Questions, corrections or deletion requests are fastest over WhatsApp — a real person replies 24/7. You can also reach the team through our Telegram channel or the Contact Us page. We treat privacy queries with the same urgency as withdrawal requests.